Privacy Policy - WatnexAI
We are committed to protecting your privacy and the security of your information. This Privacy Policy explains how WatnexAI collects, uses, stores, and protects information when you use our website, software, WhatsApp API solutions, chatbot services, marketing tools, and related services.
1. Information We Collect
We may collect information such as your name, email address, phone number, company or business name, GSTIN and other business information provided by you.
We may also collect account information, usage data, device and browser information, communication data, contact lists or customer information uploaded or processed through our platform, and payment or transaction information where applicable.
2. How We Use Information
We use the information we collect to provide and operate WatnexAI services, including WhatsApp API solutions, chatbot automation, messaging and communication tools.
We may also use information to process payments, provide customer support, send important service-related notifications, maintain and improve our platform, prevent fraud or misuse, comply with applicable laws, and communicate with you about our services where permitted.
3. Data Security
We take reasonable technical and organizational measures to protect personal and business information against unauthorized access, misuse, alteration, disclosure, or loss.
Depending on the service and information involved, security measures may include encrypted data transmission, access controls, authentication mechanisms, restricted internal access, monitoring, and other appropriate security practices.
4. Data Sharing
We do not sell your personal information to third parties.
We may share or process information with service providers and technology partners necessary to operate our services, including WhatsApp/Meta and other communication or API providers, payment processors, hosting and infrastructure providers, analytics or security providers, and customer-support services.
We may also disclose information when required by applicable law, regulation, legal process, or a valid request from a government or law-enforcement authority.
5. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal or regulatory obligations, resolve disputes, and enforce our agreements.
When you request deletion of your account or information, we will take reasonable steps to delete or anonymize eligible information, subject to legal, regulatory, security, backup, and legitimate business requirements.
6. Your Rights
Subject to applicable law, you may have the right to access, update, correct, or request deletion of certain personal information held by us.
You may also request assistance regarding your account information or opt out of promotional communications. Certain service-related communications may still be sent when necessary to provide or administer our services.
7. Cookies
WatnexAI may use cookies and similar technologies to provide essential website functionality, maintain login sessions, improve security, understand website usage, and improve our services.
Where required by applicable law, non-essential analytics or similar cookies may be used only with appropriate consent.
8. Third-Party Services
WatnexAI may integrate with third-party services, platforms, APIs, payment providers, communication providers, and other technology partners. Information processed through such services may also be subject to the privacy policies and terms of those third parties.
9. WhatsApp and Meta Services
Where WatnexAI provides WhatsApp-related services, the processing and use of WhatsApp data may also be subject to applicable WhatsApp and Meta terms, policies, and requirements. Users are responsible for obtaining appropriate consent and complying with applicable laws and platform policies when communicating with their customers through WhatsApp.
10. Children's Privacy
Our services are intended for businesses and users who are legally permitted to use such services. We do not knowingly collect personal information from children where prohibited by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. Any updated version will be published on this page with the revised effective or updated date.
12. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your information, please contact us:
WatnexAI
Email: info@watnexai.com
Mobile: +91 7500740111
Address: SS Tower, 1st Floor, Dhamawala Chowk, Dehradun, Uttarakhand, India
Last Updated: September 2026