Refund and Cancellation Policy - WatnexAI
Thank you for choosing WatnexAI. This Refund and Cancellation Policy explains the terms applicable to purchases, subscriptions, credits, and other paid services offered through the WatnexAI platform.
1. No-Refund Policy
All purchases made through WatnexAI are final and non-refundable.
Once a subscription, plan, credit, service, or other paid feature has been purchased or activated, the amount paid will not be refunded, whether or not the customer uses the purchased service, credits, features, or messaging allowance.
2. Subscription Cancellation
Customers may request cancellation of their subscription or choose not to renew their plan, subject to the applicable billing terms.
Cancellation will generally prevent future renewal charges but does not create an entitlement to a refund for the current billing period or any amount already paid.
Access to paid features may continue until the end of the applicable paid subscription period, unless otherwise stated or required due to account suspension or termination.
3. Unused Credits and Messages
Unused messages, credits, quotas, or other usage allowances are non-refundable and, unless specifically stated in the applicable plan, do not carry forward to a subsequent billing period.
Unused credits or messaging allowances cannot be exchanged for cash or transferred to another account.
4. WhatsApp and Third-Party Charges
Charges incurred through WhatsApp, Meta, payment providers, API providers, or other third-party services are non-refundable through WatnexAI except where a refund is specifically required by the applicable third-party provider or applicable law.
Changes to WhatsApp/Meta policies, messaging limits, conversation charges, account restrictions, template approvals, quality ratings, or other third-party requirements do not automatically create a right to a refund.
5. Account Suspension or Policy Violation
If an account is suspended, restricted, or terminated because of spam, unauthorized messaging, violation of WhatsApp or Meta policies, violation of applicable law, misuse of the platform, fraudulent activity, or other prohibited conduct, the customer will not be entitled to a refund of amounts already paid, to the maximum extent permitted by applicable law.
6. Technical Issues and Service Availability
WatnexAI aims to provide reliable service but does not guarantee uninterrupted or error-free availability.
Temporary service interruptions, maintenance, technical problems, internet connectivity issues, WhatsApp/Meta service interruptions, third-party API issues, or other circumstances beyond our reasonable control do not automatically qualify for a refund.
7. Duplicate or Unauthorized Payments
If you believe that you have been charged more than once for the same transaction or that a payment was processed without your authorization, you must contact WatnexAI as soon as possible with the relevant transaction details.
After verification, WatnexAI may investigate and take appropriate action, including processing a correction or refund where applicable.
8. Payment Disputes
Customers are requested to contact WatnexAI before initiating a payment dispute or chargeback so that the matter can be reviewed and resolved where possible.
Fraudulent or abusive chargebacks may result in account suspension or termination and may be investigated in accordance with applicable law.
9. Consumer and Legal Rights
Nothing in this Refund and Cancellation Policy is intended to exclude or restrict any consumer right, refund right, or remedy that cannot legally be excluded or restricted under applicable Indian law.
10. How to Contact Us
For questions regarding payments, cancellations, or this Refund and Cancellation Policy, please contact us:
WatnexAI
Email: info@watnexai.com
Phone: +91 7500740111
Address: SS Tower, 1st Floor, Dhamawala Chowk, Dehradun, Uttarakhand, India
Last Updated: September 2026