User Terms

Terms and Conditions - WatnexAI WhatsApp Business API Platform By accessing or using WatnexAI services, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services. 1. Service Description WatnexAI provides WhatsApp Business API integration and communication solutions for businesses, including messaging, contact management, campaign management, chatbot automation, customer communication, and related software services. 2. Account Registration You must provide accurate, complete, and up-to-date information when creating and maintaining your account. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. You must be at least 18 years old or otherwise legally authorized to enter into an agreement to use our services. 3. Acceptable Use You agree to use WatnexAI only for lawful business and communication purposes and in accordance with applicable laws, regulations, and third-party platform policies. Users must comply with applicable WhatsApp Business Platform policies, Meta's terms and policies, and other relevant messaging requirements. Spam, fraudulent communications, misleading content, abusive messaging, unauthorized bulk messaging, and unsolicited messages are prohibited. You are responsible for obtaining appropriate consent or permission from your customers or contacts before sending messages and for providing required opt-out mechanisms where applicable. Users are also responsible for complying with applicable Indian laws and regulations, including applicable TRAI requirements and data protection obligations. 4. Payment Terms Paid plans and services are billed according to the pricing and billing terms displayed at the time of purchase. Unless otherwise stated, applicable taxes may be charged in addition to the listed prices. Payments are non-refundable except where specifically provided under our Refund and Cancellation Policy or required by applicable law. WatnexAI reserves the right to modify its pricing, plans, features, or usage charges by providing appropriate notice where required. 5. Data Privacy Your use of WatnexAI is also governed by our Privacy Policy, which explains how we collect, use, store, and protect information. You are responsible for ensuring that the information and customer data you upload, process, or transmit through WatnexAI has been collected and is used lawfully and with all required permissions or consents. 6. Service Availability We aim to provide reliable and continuous access to WatnexAI services; however, we do not guarantee that the service will always be uninterrupted, error-free, or available at all times. Service availability may be affected by maintenance, technical issues, internet connectivity, hosting providers, WhatsApp/Meta services, API providers, payment providers, or other third-party services outside our reasonable control. 7. Third-Party Platforms and Services WatnexAI may depend on or integrate with third-party platforms and services, including WhatsApp, Meta, payment providers, hosting providers, API providers, and other technology partners. Your use of such third-party services may be subject to their separate terms, policies, pricing, limitations, and approval requirements. WatnexAI is not responsible for changes, restrictions, suspension, or discontinuation of third-party services. 8. Limitation of Liability To the maximum extent permitted by applicable law, WatnexAI shall not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from or related to the use or inability to use our services. WatnexAI shall not be responsible for losses resulting from unauthorized use of an account, user-generated content, customer communications, third-party platform restrictions, account suspension by WhatsApp or Meta, or events beyond our reasonable control. 9. Account Suspension and Termination We may suspend, restrict, or terminate an account if we reasonably believe that the account has violated these Terms and Conditions, applicable law, WhatsApp or Meta policies, or poses a risk to our platform, users, customers, or third-party services. You may stop using our services or request cancellation of your account in accordance with the applicable cancellation procedure. Any outstanding payment obligations accrued before termination will remain payable. 10. Intellectual Property WatnexAI and its software, platform, website, branding, designs, features, documentation, and related materials are owned by or licensed to WatnexAI and are protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, reverse engineer, or commercially exploit our platform or intellectual property without prior written permission, except where expressly permitted by law. 11. Changes to These Terms We may update these Terms and Conditions from time to time to reflect changes in our services, technology, business practices, or applicable legal and regulatory requirements. Updated terms will be published on our website. Your continued use of WatnexAI after the updated terms become effective constitutes acceptance of the revised terms. 12. Governing Law These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India. 13. Contact If you have any questions regarding these Terms and Conditions, please contact us: WatnexAI Email: info@watnexai.com Phone: +91 7500740111 Address: SS Tower, 1st Floor, Dhamawala Chowk, Dehradun, Uttarakhand, India Last Updated: September 2026